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City water and sewer bills, payment methods and accounts in Kelowna
Kelowna, British Columbia, Canada
Kelowna City utility accounts cover properties in the City utility service area.
Key information
Kelowna City utility accounts cover properties in the City utility service area. Some residential sewer charges appear on a utility bill and others on a property tax notice, depending on who supplies the water.
On this page
At a glance
| Task | Key detail |
|---|---|
| Which properties get a City utility bill? | The City bills water customers inside its water-supply boundary. |
| Which number do I use for bank payments? | Use the customer utility account number on the bill, following the City's Online Utility Payment Guide. |
| Can I pay at City Hall or by card? | City Hall, 1435 Water Street, accepts cash, debit, money order, cheque and credit card weekdays 8am to 4pm, excluding holidays. |
Sources: kelowna.ca official source · kelowna.ca official source
Service boundary, billing cycle and online access
Which properties get a City utility bill?
The City bills water customers inside its water-supply boundary. Residential customers receiving both City water and sewer have a flat sewer charge on the utility bill. Residential sewer-only customers with another water provider receive sewer charges on the property tax notice.
Source: kelowna.ca official source
How often are utility bills issued?
The online billing guide says every two months, payable within 25 days. The detailed utility page says bills issue on the sixth or sixteenth according to the location's cycle. Use the actual due date printed on the bill.
Source: kelowna.ca official source
How do I view bills electronically?
Create a Property Account at billing.kelowna.ca, add the utility account using its account number and access code, then choose eBilling. Owners can link multiple property accounts in one profile. An ownership change generates a new access code.
Source: kelowna.ca official source
Sources: kelowna.ca official source · kelowna.ca official source
Bank payments, PAWS and City Hall
Which number do I use for bank payments?
Use the customer utility account number on the bill, following the City's Online Utility Payment Guide. Tax folio payments are a different service. Save the bank confirmation and allow enough time for the payment to reach the utility account.
Source: kelowna.ca official source
How does automatic utility payment work?
Utility PAWS deducts the total on the due date unless the account has a credit balance. Manage it through Property Account or submit the signed form with a void cheque or bank debit form. Each utility account needs its own application.
Source: kelowna.ca official source
How much notice is needed to change PAWS?
Contact Utility Billing Customer Care at least 20 days before the due date to stop payments or change bank details. Selling a property does not automatically cancel withdrawals. Contact 250-469-8757 to confirm the account and requested change.
Source: kelowna.ca official source
Sources: kelowna.ca official source
Late balances, tenants and service contacts
Can I pay at City Hall or by card?
City Hall, 1435 Water Street, accepts cash, debit, money order, cheque and credit card weekdays 8am to 4pm, excluding holidays. Current City pages state a 2.4% card fee, while the portal login has shown 2.8%; confirm the displayed fee before payment.
Source: kelowna.ca official source
What happens to late utility balances?
The City lists a 1.5% monthly compounded late charge, equivalent to 19.56% annually. Payments and credits go to the oldest outstanding charges. Unpaid amounts remaining after December 31 are added to the property's tax arrears.
Source: kelowna.ca official source
Who holds an account when a tenant pays?
The current rule attaches utility accounts to the property in the owner's name. Landlords decide payment arrangements with tenants. Older tenant-named accounts must be closed through Customer Care at least two days before moving, with a final reading and bill.
Source: kelowna.ca official source
Who helps with accounts, shutoffs and emergencies?
For accounts call 250-469-8757, weekdays 8am to 4pm. Submit routine water on/off requests at least 24 hours ahead. For after-hours emergencies call 250-469-8600. Meter installation scheduling uses 250-862-0409. Use the correct route for the actual problem.
Source: kelowna.ca official source
Sources: kelowna.ca official source
City Hall service location
Kelowna City Hall
1435 Water Street, Kelowna, British Columbia
Use the department and floor named in this guide. General City Hall access does not replace a required application, appointment or account document.
- General service
- 250-469-8500