Jobs in Kelowna

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Within 25 km of Kelowna

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FP
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- $22.9 CAD / hour
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Kelowna, BC

Four Points by Sheraton Kelowna Airport

Guest Services Supervisor

Kelowna, BC, V1V 2Y9, Canada

$22.9 CAD / hour · Full-time

Within 25 km of Kelowna · About 3.3 km from the city centre

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Job details

Pay: $22.9 CAD / hour
Job type: Full-time
Apply by: Dec 17, 2026
Posted: Sep 18, 2026

Original job description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton Kelowna Airport is currently looking to fill the role of Guest Services Supervisor.

Located near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also pickup our employees from the bus loop at UBCO!

Position Summary
Under the guidance of the Director of Rooms and Front Office Manager, the Guest Service Supervisor is responsible for leading the day to day operations and ensuring and maintaining a consistently high standard of guest service. In addition, you will be responsible for coaching the team and maintaining the smooth flow of front desk services and daily operation while adhering to the standards of the Four Points by Sheraton Kelowna Airport.

What will you be doing?

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model
High understanding of the Four Points by Sheraton culture; ensure all staff follow this culture as well
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training
Ensure guest satisfaction is maintained
Balance inventory and groups between Lightspeed and Marsha
Available to work varied shifts: days, evenings, weekends and holidays
Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
Additional duties as assigned by management

What are we looking for?

Previous experience as Guest Service Agent or similar
Valid BC Class 5 license
Ability to plan, prioritize and complete multiple projects in a timely manner
Consistently motivates staff to achieve goals
Ability to work with all employees to promote teamwork and co-operative relationships within and across departments
Ability to provide ongoing coaching to staff to enhance performance

Perks:

Extended Health and Dental Benefits
World-wide accommodation and dining discounts with Marriott brands
An excellent work environment, with a focus on staff recognition and teambuilding
Room for growth and development

Starting Hourly Wage: $22.90

Don't miss this exciting opportunity to join our Four Points family!

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More about this job

Responsibilities

The Guest Services Supervisor leads daily front desk operations and ensures high standards of guest service are maintained. They are responsible for coaching, training, and motivating the team while managing inventory and supporting hotel goals.

Requirements

Candidates must have previous experience as a Guest Service Agent or in a similar role. A valid BC Class 5 driver's license is required to operate the hotel shuttle.

Skills

Team Leadership
Guest Service
Staff Training
Coaching
Inventory Management
Conflict Resolution
Communication
Time Management
Operations Management
Safety Compliance

Benefits

Extended Health Benefits
Dental Benefits
World-wide accommodation and dining discounts
Staff recognition
Teambuilding

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Front Office
Hospitality
Lightspeed
Marsha
Motor Vehicle Act
Team Management
Customer Satisfaction
Hotel Operations
Staff Development
Safety Training
Inventory Control
Shuttle Operation

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