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Within 25 km of Kelowna

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Provincial Health Services Authority

Health Unit Clerk, Various Programs

Kelowna, BC, Canada

Full-time

Within 25 km of Kelowna · About 3.3 km from the city centre

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Posted: Oct 9, 2026

Original job description

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Performs a variety of clerical duties related to the operation of the Program Area or Unit such as booking and coordinating appointments, diagnostic tests and procedures, processing clinician orders, preparing requisitions and reception/switchboard duties.

Duties/Accountabilities

Transcribes and processes clinician orders by completing and forwarding requisitions for tests or services, using the electronic health record system to schedule; tests or services with the appropriate departments/processes; return appointments, appointments of various types and related data into the electronic health record, and communicates various information according to procedure.
Organizes diagnostic and therapeutic services for patients by co-ordinating numerous interrelated appointments. Prepares and communicates related instructions to patients in person, by telephone, by mail or virtual.
Gathers patient information for medical appointments to assist in facilitating an efficient patient flow. Requests, receives and transports patient information to designated clinical area. Prepares documents for clinical team and patient.
Performs a variety of receptionist duties such as greeting and registering patients and supporting way finding, answering the telephone/switchboard and responding in person by triage inquiries, relaying verbal and written messages.
Participates in the onboarding and orientation of staff through methods such as demonstrating work procedures and answering related queries. Supports student clinical practicums as required
Maintains a safe environment for patients, families and staff by adhering to safety policies and standards and emergency procedures.
Participates as a collaborative member of the health care team.
Performs other related duties as assigned.

Qualifications

Education, Training and Experience

Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk Program plus one (1) year’s recent, related experience or an equivalent combination of education, training and experience.

Skills And Abilities

Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to keyboard 40 w.p.m.
Ability to organize work.
Ability to operate related equipment.
Ability to utilize a variety of computer software applications.

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More about this job

Responsibilities

Coordinates patient appointments, diagnostic tests, and therapeutic services; processes clinician orders and requisitions; and manages related information and instructions. Performs reception and switchboard duties, supports patient flow and clinical teams, and helps orient staff while following safety procedures.

Requirements

Requires Grade 12, medical terminology, and graduation from a recognized Nursing Unit Clerk Program, plus one year of recent related experience or an equivalent combination of education, training, and experience. Candidates must communicate effectively, organize work, operate related equipment and software, and keyboard at 40 words per minute.

Skills

Verbal And Written Communication
Interpersonal Communication
Organization
Keyboarding
Medical Terminology
Appointment Coordination
Electronic Health Record Systems
Requisition Processing
Patient Registration
Reception And Switchboard Duties
Operating Office Equipment
Patient Flow Coordination
Team Collaboration
Safety Procedures

Visa sponsorship

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Keywords

Health Unit Clerk
Nursing Unit Clerk Program
Medical Terminology
Electronic Health Record
Clinician Orders
Requisitions
Appointment Scheduling
Diagnostic Tests
Therapeutic Services
Patient Registration
Patient Information
Patient Flow
Reception
Switchboard
Telephone Communication
Clinical Team
Staff Orientation
Student Clinical Practicums
Safety Policies
Emergency Procedures
Keyboarding

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