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Within 25 km of Kelowna

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Big White Ski Resort

Retail Hardgoods Sales Associate - Winter 26/27

Kelowna, BC, V1P 1P3, Canada

Wages: Starting wage: $19.00/hour. · Full-time

Within 25 km of Kelowna · About 3.3 km from the city centre

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Job details

Pay: Wages: Starting wage: $19.00/hour.
Job type: Full-time
Posted: May 6, 2026

Original job description

Description:

Big White is currently seeking qualified applicants for the position of Retail Hardgoods Sales Associate for the winter season.

As a Retail Hardgoods Sales Associate, you will have exceptional sales skills, complimented by a friendly and cheerful disposition. Prior experience in the ski/snowboard industry is not essential but experience, passion and enthusiasm for sales are. You will be responsible for providing excellent customer service through your product knowledge and your genuine interest in outfitting our guests with product that will ensure a great experience and memory of their time at Big White.

Duties include:

Greeting guests as they enter the shop
Cash-handling and assisting guests at checkout
Attending sessions to acquire and develop product knowledge
Assisting guests with selection and purchase of equipment that is appropriate for their needs and ability
Keeping work and storage areas clean and tidy at all times
Comply with all established department and company policies, procedures and code of ethics
Uphold the highest standard of internal and external customer service levels at all times

Required qualifications/attributes:

Professional attitude
Previous experience in sales
Good organizational and time management skills
Ability to work well under pressure in a fast-paced environment
Ability to use a variety of computer applications
Cash handling experience
Must be approachable, dependable and a strong team player
Must be able to deal with people of various ages with animation and with patience

Desirable (but non-essential) attributes:

Working knowledge of the facility, services and local area
Knowledge of ski and snowboard equipment

Perks of working for Big White:

FREE Winter Season Pass providing unlimited access to Big White's ski, Nordic and snowshoe trail network.
FREE and discounted lift tickets for Family & Friends
FREE ski and snowboard lessons
FREE and discounted lift tickets at other approved mountain resorts
FREE access to the staff fitness facilities (weight room and aerobics room)
Discounts at Big White operated restaurants and lodges
Discounts in Big White's 5 retail stores
Discounts on equipment rentals
Discounts on equipment repair and tuning services
Discounts on accommodation for Family & Friends
Access to the lowest prices on new and used gear at our pre-season Annual Staff Sale
Ongoing employee events, incentives and recognition

Location: Dizzy's Ski & Board Shop at Big White Ski Resort, BC, Canada

Duration: This position will commence from mid/late October 2026 and will finish in late March/early April 2027.

Hours: Full-time.

(We endeavor to provide between 32-40 hours work per week, however there may be times when you are required to work more or fewer hours than this).

Wages: Starting wage: $19.00/hour. Wages will be determined according to prior experience and skill evaluation.

Accommodation: Staff accommodation may be available for approved applicants.

Candidate selection and interviews will begin in June 2026.

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More about this job

Responsibilities

Welcome guests, provide product guidance, and help customers select and purchase ski and snowboard equipment suited to their needs and ability. Handle checkout and cash transactions, maintain clean work and storage areas, develop product knowledge, and follow company policies and customer service standards.

Requirements

Applicants should have sales and cash-handling experience, a professional attitude, and strong organizational, time-management, and computer application skills. They must be approachable, dependable, patient with people of different ages, and able to work effectively as part of a team in a fast-paced environment.

Skills

Sales
Customer Service
Product Knowledge
Cash Handling
Equipment Selection
Communication
Organization
Time Management
Teamwork
Computer Applications
Working Under Pressure
Patience
Dependability

Benefits

Free Winter Season Pass
Free and Discounted Lift Tickets for Family and Friends
Free Ski and Snowboard Lessons
Free and Discounted Lift Tickets at Approved Mountain Resorts
Free Access to Staff Fitness Facilities
Restaurant and Lodge Discounts
Retail Store Discounts
Equipment Rental Discounts
Equipment Repair and Tuning Discounts
Accommodation Discounts for Family and Friends
Access to Discounted New and Used Gear
Employee Events, Incentives, and Recognition

Visa sponsorship

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Keywords

Retail Sales
Hardgoods
Ski Equipment
Snowboard Equipment
Customer Service
Product Knowledge
Cash Handling
Checkout
Equipment Sales
Sales Experience
Computer Applications
Organizational Skills
Time Management
Teamwork
Fast-Paced Environment
Ski Resort
Retail Store Operations
Customer Service Standards

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